Returns & Exchanges
At Durbin Farms Market, we take pride in the quality of our farm-fresh goods. If you are not completely satisfied with your purchase, we offer a 30-day window for returns or exchanges on non-perishable items.
Verify Eligibility
Ensure your item is unused, in its original packaging, and within 30 days of purchase; please note that fresh produce and food items are typically non-returnable.
Initiate Your Request
Contact our customer service team via email or visit our farm market location with your original order number and receipt to start the process.
Pack and Ship
Securely package your items to prevent damage during transit and include a copy of your packing slip before shipping back to our Clanton, Alabama location.
Receive Your Refund
Once we receive and inspect your return, we will process your refund to the original payment method or issue a store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing